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Sri Lanka Insurance Life is one of the leading life insurance providers in Sri Lanka, offering protection, savings, education, retirement, and investment-linked life insurance solutions designed to secure your family’s financial future.

You can reach us through:

• Our 24/7 customer hotline 1377
• Email support email@sliclife.com
• Website “contact us” form
• Visiting any of our branch offices island-wide Click Here
• Through your assigned insurance advisor

You can find the nearest Sri Lanka Insurance Life branch by visiting the Branches page on our website.

Our branch operating hours may vary by location. Generally, branches operate during standard business hours on weekdays (8.30 am to 4.45 pm). Please check your nearest branch via our website or contact our hotline for specific hours.

The right plan depends on your:

• Age
• Financial goals
• Dependents
• Income level
• Risk preference

You can speak with an advisor for guidance.

Typically:

• National Identity Card (NIC)
• Proof of income (if required)
• Medical reports (if applicable)
• Completed proposal form

SLIC Life provides a variety of insurance solutions designed to support your financial security and long-term goals. Our offerings include plans for education, health protection, investment growth, life coverage, and retirement planning, ensuring you and your family are protected at every stage of life. Our solutions are designed to support every stage of life.

You can purchase a policy by:

• Contacting one of our Life Insurance Advisors
• Visiting any Sri Lanka Insurance branch
• Submitting an inquiry through our website and social media

Our advisor will guide you through needs analysis, documentation, and policy issuance.

We are committed to a smooth and compassionate claims process:

Step 1: Notify us via hotline, branch
Step 2: Submit required documents (e.g., claim form, death certificate, medical reports if applicable)
Step 3: Claim assessment and verification
Step 4: Settlement of valid claims promptly

You can track claim status by contacting us directly.

You can pay via:

• Online payment through our customer app and portal
• Bank transfer
• Standing orders
• Cash or card at our branches
• Authorized payment partners

Yes. You may switch between monthly, quarterly, semi-annual, or annual payments (subject to policy terms).

A grace period is provided (typically 30 days). If payment is not made within this period, the policy may lapse.

You can request to update your:

• Address
• Nominee details
• Payment mode

Through:

• The customer portal

Other requests can be submitted by visiting your nearest branch.
Keeping your contact details up to date ensures that you receive important policy communications without delay.

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It's our way of saying thank you for choosing us

1
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2
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FAQ

Home / FAQ

Enjoy the rewards of our loyalty programme

Life Protection

Retirement

Education

FAQ

Home / FAQ

1. What is Sri Lanka Insurance Life?

2. How can I contact Sri Lanka Insurance Life?

3. Where can I find a Sri Lanka Insurance Life office near me?

4. What are Sri Lanka Insurance Life’s operating hours?

1. How do I choose the right life insurance plan?

2. What documents are required to purchase a policy?

3. What types of insurance do SLIC Life offer?

4. How do I buy a Sri Lanka Insurance Life policy?

5. What is the claims process like?

6. How can I pay my premiums?

7. Can I change my premium payment frequency?

8. What happens if I miss a premium payment?

9. How do I update my contact information?

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